Nail Q&A
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What is the return policy?

Due to the nature of press-on nails, all sales are final. We do not accept returns or exchanges for hygiene reasons.

If there is an issue with your order (incorrect item or defect), please email us within 48 hours of delivery.
Can I change my order?

Orders may only be modified or canceled within 12 hours of purchase.
When will I get my order?
Processing Time

All sets are handmade to order. Please allow 1-2 business weeks for processing before shipment.

During high demand periods, processing times may be extended.


Shipping

Orders are processed within 1-2 business days after the product is finished. Once shipped, delivery times may vary depending on your location.

Please ensure your shipping address is correct at checkout. We are not responsible for delays, lost, or stolen packages once they have been shipped.

Tracking information will be provided once your order has been dispatched.
What should I do if I lose a nail?

If you accidentally lose a nail, please email us at itsgensgemss@gmail.com

We do offer a free replacement nail, customer only has to pay for shipping.

What if my nails don’t fit me?

Sizing is based on the photos provided by the customer. While we do our best to accurately determine your nail sizes, final sizing results depend on the clarity and accuracy of the images submitted.

For the most precise fit, we strongly recommend purchasing a sizing kit prior to ordering.

By placing an order without a sizing kit, you acknowledge that we are not responsible for any sizing inaccuracies.

How do I apply my nails?
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Method 1: Nail Glue

♡ 1-3 weeks of wear ♡

What You’ll Need

  • Cuticle pusher
  • Nail file / Nail buffer
  • Alcohol wipe
  • Nail glue

(Included with Order)

Prep

  1. Gently push back cuticles.
  2. Lightly buff the surface of your natural nails.
  3. Wipe each nail with alcohol to remove oils.

Application

  1. Apply a small drop of glue to your natural nail.
  2. Place the press-on nail slightly above the cuticle and press down at a 45 degree angle.
  3. Hold firmly for 20-30 seconds.

Pro Tip: Avoid getting your hands wet for at least 1 hour after applying.

Method 2: Adhesive Tabs

♡1-3 days or special occasions♡

What You’ll Need

  • Cuticle pusher
  • Nail file / Nail buffer
  • Alcohol wipe
  • Adhesive tabs

(Included with Order)

Prep

  1. Gently push back your cuticles.
  2. Buff the surface of nails and wipe with alcohol.
  3. Choose the correct size adhesive tab for each nail.

Application

  1. Press the tab onto your natural nail firmly.
  2. Remove the clear film.
  3. Press on your nail and hold for 30 seconds.

Pro Tip: Before removing the flea film, use a blow dryer to warm up the adhesive tab. This will help your nails stick better!

How do I remove my nails?
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Method 1: For Glue

  • Soak nails in warm, soapy water for 10–15 minutes.
  • Gently lift from the sides using a cuticle stick.
  • Never force removal.

Method 2: Adhesive tabs

  • Soak in warm water for 30 mins.
  • Gently peel off the nails.

Method 3: For Glue

  • Apply a generous amount of coconut oil around the cuticles
  • Put on gloves and let them sit for an hour.
  • Gently lift from the sides using a cuticle stick.